Frequently Asked Questions

Laura is an Independent Nurse Prescriber, holding a first-class degree in Adult Nursing and Health Studies. She has completed the comprehensive Skin Masterclass course and is a certified Skin Consultant, alongside other listed qualifications.

Your consultation will include a thorough skin analysis, discussion of your concerns and goals, medical history review, and a personalized treatment plan. We'll explain recommended treatments, expected outcomes, costs, and aftercare requirements. This typically takes 30-45 minutes.

Most of our treatments can be adapted for different skin types and tones. During your consultation, we'll assess your skin and recommend the most suitable options. Some treatments may require patch testing or modified protocols for sensitive or darker skin tones.

Yes, we offer flexible payment options including treatment packages and our membership program which provides monthly payment options with exclusive benefits and discounts.

This varies depending on your skin concerns, chosen treatment, and desired results. Most clients see improvements after 1-3 sessions, with optimal results typically achieved after 3-6 treatments. We'll provide a realistic timeline during your consultation.

Downtime varies by treatment. Many of our treatments have minimal to no downtime, while others like chemical peels or microneedling may cause temporary redness or peeling for 2-7 days. We'll discuss expected downtime for your specific treatment.

Results timing varies by treatment. Some treatments show immediate improvements, while others require 2-4 weeks for full results to develop. Collagen-stimulating treatments may continue improving for up to 3 months post-treatment.

Results timing varies by treatment. Some treatments show immediate improvements, while others require 2-4 weeks for full results to develop. Collagen-stimulating treatments may continue improving for up to 3 months post-treatment.

We require at least 48 hours' notice for cancellations or appointment changes. If insufficient notice is given, your deposit will be retained, and if a prescription product has already been ordered for your treatment, this will need to be paid for in full.

We require at least 48 hours' notice for cancellations or appointment changes. If insufficient notice is given, your deposit will be retained, and if a prescription product has already been ordered for your treatment, this will need to be paid for in full.

Yes, we require a deposit to secure your appointment. This is deducted from your final treatment cost. Deposits are non-refundable but can be transferred to future appointments with adequate notice.

Aftercare varies by treatment but generally includes avoiding sun exposure, using gentle skincare products, and following specific instructions provided. We'll give you detailed aftercare guidelines and are available for any questions.

Aftercare varies by treatment but generally includes avoiding sun exposure, using gentle skincare products, and following specific instructions provided. We'll give you detailed aftercare guidelines and are available for any questions.

If you experience an adverse reaction after treatment, please contact us immediately by phone. Do not text, email, or message on social media. Urgent issues must be reported directly via telephone so we can support you promptly.

If you experience an adverse reaction after treatment, please contact us immediately by phone. Do not text, email, or message on social media. Urgent issues must be reported directly via telephone so we can support you promptly.

Most clients can return to normal activities immediately or within 24 hours. Intensive treatments may require 2-7 days of modified activities. We'll discuss activity restrictions specific to your treatment.